Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We can not Refund custom built Jewelry.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any Items that was modified I.E sized before shipping will be refunded minus a minimum $40 sizing charge and any shipping fees. This does not include discount items we list on tiktok
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kbryant@bryantgems.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kbryant@bryantgems.com and send your item to: Kevin Bryant DBA Bryant Gems, 1201 Camellia Blvd. suite 210 Lafayette la 70508
Shipping
To return your product, you should mail your product to: Bryant Gems, 1201 Camellia Blvd Suit 210 Lafayette La 70508.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.